FREQUENTLY ASKED QUESTIONS

Where are your products manufactured?
For over 50 years, every Authentico Foods product has been produced at our Chicago,
IL facilities. Our team—our familia—prepares each batch with time-honored recipes and
authentic flavors that celebrate our deep Mexican culinary roots.

Are your products gluten-free?
Yes. All Authentico Foods products are naturally gluten-free.

Are your products natural or Non-GMO Project Verified?
We use only simple, all-natural ingredients. We are currently in the midst of the rigorous Non-GMO Project Verification process to give you added confidence in the purity of our snacks.

When will my order arrive? Can I receive it sooner?
Standard delivery takes 7–10 business days.
Every order is packed with care to ensure your snacks arrive in perfect condition.
Need them faster? Select one of our expedited shipping options at the checkout.

How can I hear about new products and special offers?
Follow us on social media for real-time updates on launches and promotions.
We’re also putting the finishing touches on our email newsletter—check back soon to subscribe and stay connected with the familia.

Do you offer refunds or exchanges?
Because our items are perishable, we cannot accept returns or exchanges on opened or tampered products. Your satisfaction, however, is paramount. If there’s an issue with your order, please reach out via email on our Contact Us page and we will make it right.

What is the shelf life of your products?
For peak flavor and texture, enjoy our products by the “Best By” date printed on each package.

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